Zendesk Reference
Below is a reference of enumerations used by some tools in the Zendesk Server:
TicketStatus
- NEW:
new - OPEN:
open - PENDING:
pending - SOLVED:
solved - CLOSED:
closed
SortOrder
- ASC:
asc - DESC:
desc
ArticleSortBy
- CREATED_AT:
created_at - RELEVANCE:
relevance
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